AI assistant

Let Lolo answer what your business has already decided.

Lolo answers routine customer questions from approved business information, collects useful details, runs connected checks, and stops when a request needs your team.

Join early access See how Lolo answers

Use Lolo with WhatsApp and website chat, or keep replies manual.

Lolo assistant

Answer path

Active
What IDs do I need to rent two scooters?
Approved source found

Rental requirements

Active knowledge document

Details captured
Item
Scooter
Quantity
2
Reply supported by an active source

Please bring a valid driver's license and one additional government-issued ID for each driver.

Your team controls the source and can take over the conversation.

Useful automation with boundaries

Give routine questions a clear path to an answer.

Lolo works from the information and actions you approve. Requests outside that path can go to a person.

Answer from approved information

Use active knowledge documents for hours, pricing, services, policies, and common questions.

Capture useful details

Record names, dates, locations, products, and other information the team needs for the next step.

Run approved checks

Use connected business actions to check information such as availability before preparing a reply.

Hand off with context

Stop when a request needs judgment and give a teammate the conversation and collected details.

The answer path

From customer question to supported reply.

The work stays visible in the conversation. Your team can see what the customer asked, what Lolo collected, and when a person took over.

  1. 01

    Read the customer request

    Lolo identifies the question and the details already present in the conversation.

  2. 02

    Check approved sources

    It looks for an answer in the business information your team has made active.

  3. 03

    Use an approved action when needed

    A connected check can return current business data before Lolo replies.

  4. 04

    Reply or bring in a person

    Lolo answers when the path is supported. Otherwise, it pauses and hands off the thread.

Your knowledge, your rules

Control which information Lolo can use.

Add business information as knowledge documents, choose which documents are active, and test common questions before customers receive automated replies.

Explore business actions

Knowledge control

Only active sources can support an answer

Hours and locations

Knowledge document

Active

Prices and packages

Knowledge document

Active

Cancellation policy draft

Knowledge document

Inactive

Rental requirements

Knowledge document

Active

No approved answer found

Send the conversation to the team and record the missing question as a knowledge gap.

A person keeps the final say

Automate the repeatable work. Hand over the judgment calls.

Lolo can handle

  • Hours, locations, prices, and approved policies
  • Names, dates, quantities, and contact details
  • Connected availability or order checks
  • A routine next step supported by your rules

Your team handles

  • Discounts, exceptions, and approvals
  • Sensitive, urgent, or unusual requests
  • Questions with no approved source
  • Any conversation where the customer wants a person

Common questions

Before Lolo answers your customers.

What information can Lolo use?

Lolo uses the business information your team approves, such as hours, services, prices, policies, and frequently asked questions.

Can we review answers before using Lolo with customers?

Yes. Test the assistant against your active knowledge and connected actions before using automated replies in live conversations.

What happens when the answer is missing?

Lolo can stop instead of inventing an answer. The conversation can go to your team as a knowledge gap or a request for help.

Can Lolo check live availability or an order?

It can when you connect and approve a suitable business action. Lolo waits for the result before preparing the reply.

Can a customer ask for a person?

Yes. Your team can take over with the earlier messages and captured details still visible.

Can we turn automated replies off?

Yes. The shared inbox can still be used by your team without automated AI replies.

LoloDesk is coming soon

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