Clear ownership
Assign each conversation to a teammate so everyone knows who should send the next reply.
Shared team inbox
Every customer conversation has a place and an owner.
Bring WhatsApp and website chat into one workspace. Your team can assign conversations, leave private notes, keep customer details nearby, and take over from Lolo with the full history.
Built for small teams handling customer questions together.
Team inbox
WhatsApp and website chat
Needs attention
Maya R.
Two scooters next week
Ana
Joel D.
What time do you close?
Lolo
Sam P.
Change my booking
Unassigned
Maya R.
WhatsApp · assigned to Ana
Do you have two scooters available from Sep 18 to 21?
Yes, two are available. Would you like pickup or delivery?
Private note
Confirm the weekly discount before checkout.
Reply as AnaSend
Customer details
- Channel
- Owner
- Ana
- Dates
- Sep 18 to 21
- Quantity
- 2 scooters
Availability checked
2 units available
Access is only the start
Know what still needs a reply.
A shared login lets people see messages. A shared inbox helps them coordinate the work around each message.
Private team notes
Leave context beside the customer thread without sending it to the customer.
Useful conversation states
Separate new, assigned, waiting, and resolved conversations instead of relying on read status.
History in one place
See earlier messages, customer details, internal notes, and handoffs when someone takes over.
One visible workflow
From new message to resolved conversation.
The team can see the channel, current owner, latest reply, and next step without moving the discussion to another app.
- 01
A message arrives
WhatsApp and website chat conversations enter the same workspace with their source clearly marked.
- 02
Lolo checks whether it can help
Approved routine questions can receive an answer without waiting for a teammate.
- 03
The conversation gets an owner
A teammate can claim or receive the thread when it needs a person.
- 04
The team closes the loop
Replies, notes, captured details, and the final outcome remain attached to the conversation.
Ownership without side chats
Keep the handoff inside the conversation.
When a request changes hands, the next person should not need a separate summary in a staff group chat. The thread carries the customer messages, internal note, captured details, and reason for the handoff.
Before assignment
Waiting
No owner yet
3 teammates
All can see the request
Risk
Duplicate reply or no reply
After assignment
A
Assigned to Ana
Booking change · needs approval
- Ana knows she owns the next reply
- Other teammates can still follow the thread
- A private note explains what needs approval
- The conversation stays open until the request is handled
Two channels, one queue
Keep the source clear without splitting the team.
WhatsApp and website chat appear together, but every thread keeps its channel label. Teammates work from one queue and customers stay in the channel they chose.
Customer messages your business number
Website chat
Visitor starts a chat on your site
Shared team inbox
One queue, channel labels intact
Common questions
Before your team moves into one inbox.
Which channels appear in the inbox?
LoloDesk brings connected WhatsApp conversations and the LoloDesk website chat widget into one workspace.
Can several teammates reply from the same WhatsApp number?
Yes. Each teammate uses their own LoloDesk access while customers continue messaging the same connected business number.
Can teammates leave notes that customers cannot see?
Yes. Private notes give the next teammate context without adding a message to the customer thread.
What happens when Lolo cannot answer?
Lolo can stop and pass the conversation to your team. The teammate sees the message history and details already collected.
Can we use the inbox without automated AI replies?
Yes. Your team can manage connected conversations without turning on automated replies.
Does the inbox replace our booking or order system?
No. It manages the customer conversation. Approved business actions can connect selected checks, such as availability or order lookup, to your existing system.
LoloDesk is coming soon
Join the early-access list.
LoloDesk is not open to the public yet. Join the list for priority access when we launch.
- No payment today
- No credit card required
- Priority launch invitation
- Product updates before launch
- Built for small business teams
- No obligation to subscribe
Get early access
Enter your work email and we'll let you know when LoloDesk is ready.
Joining the list does not start a paid subscription. We will contact you when LoloDesk is ready. See our Privacy Policy.