Terms of Service

These Terms of Service ("Terms") govern access to and use of LoloDesk and its related services (the "Service"). By using the Service, you agree to these Terms on behalf of yourself and, if applicable, your organization. You must have legal capacity to agree to these Terms and be authorized to act for your organization.

You must provide accurate account information, protect your credentials, and promptly report suspected unauthorized access. Workspace owners control membership, roles, integrations, automation, and customer data within their workspace. You are responsible for activity performed through your account unless caused by our breach of these Terms.

LoloDesk provides a shared inbox, messaging-channel integrations, automation, AI-assisted features, analytics, and related collaboration tools. You may use the Service only for lawful business purposes and in accordance with documentation and usage limits we provide.

You are responsible for obtaining all notices, permissions, and lawful bases needed to collect, upload, and communicate with people through the Service.

You must not:

• use the Service for unlawful, fraudulent, deceptive, harassing, or abusive activity;
• send spam or messages that violate consent, consumer protection, or messaging-platform rules;
• upload malware, attempt unauthorized access, or disrupt the Service;
• probe, scan, or test vulnerabilities without written permission;
• reverse engineer or copy the Service except where applicable law expressly permits it;
• use the Service or its output to violate another person's rights.

You retain ownership of information submitted to the Service ("Customer Data"). You grant us the limited rights necessary to host, process, transmit, and display Customer Data to provide and secure the Service. You are responsible for Customer Data, including its accuracy, legality, and the instructions you give us. Our handling of personal information is described in the Privacy Policy.

The Service may connect to third-party services such as WhatsApp. Your use of those services is governed by their own terms and policies. We are not responsible for third-party services, changes to their APIs, or interruptions they cause. You authorize us to exchange information with integrations you enable.

AI-generated responses and automated assignments may be incomplete, inaccurate, or inappropriate. You decide whether and how to enable them and remain responsible for reviewing their configuration and use. Do not rely on AI output as professional, legal, medical, financial, or safety-critical advice. We may apply safeguards or suspend automated activity that threatens the Service or others.

If you purchase a paid plan, fees, billing periods, taxes, renewal terms, and cancellation rights are described in the applicable order form or checkout. Except where required by law or stated in that agreement, fees already paid are non-refundable.

We and our licensors own the Service, including its software, design, documentation, and trademarks. These Terms give you a limited, non-exclusive, non-transferable right to use the Service while your account remains active. If you provide feedback, you allow us to use it without restriction or payment, but we will not identify you publicly without permission.

We work to keep the Service reliable, but it may occasionally be unavailable or change. We may modify features, impose reasonable limits, or discontinue parts of the Service. When practical, we will give advance notice of a material reduction that affects paid customers.

You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, create security or legal risk, fail to pay applicable fees, or if required by law. Where reasonable, we will provide notice and an opportunity to cure. Provisions that by their nature should survive termination will remain in effect.

To the fullest extent permitted by law, the Service is provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing. We do not warrant that the Service or AI output will be uninterrupted, error-free, or meet every requirement.

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenue, goodwill, or data. LoloDesk's total liability arising from the Service will not exceed the amount paid for the Service during the 12 months before the event giving rise to the claim. These limits do not apply where prohibited by law.

Neither party may assign these Terms without the other's consent, except in connection with a merger, reorganization, or sale of substantially all relevant assets. If part of these Terms is unenforceable, the remaining parts remain effective. Failure to enforce a provision is not a waiver. Governing law, venue, and any additional commercial terms are those stated in an applicable order form; otherwise, applicable law determines them.

We may update these Terms from time to time. We will post the revised Terms here and update the date above. Continued use after changes take effect means you accept the revised Terms. For questions, contact LoloDesk through the support channel associated with your workspace.