Product

LoloDesk / Product

One customer inbox for your small team.

Manage WhatsApp and website chat in one AI shared inbox built for small businesses, with human handoff, customer details, and a knowledge base.

Explore the product

LoloDesk

Your AI front desk

Customer message

“Do you have two scooters for September 10?”

Details captured

ScooterQuantity: 2Sep 10

Availability checked

Result ready for Lolo’s reply.

Example conversation

One continuous workflow

From customer message to business action.

Lolo reads the message, records the details, runs the right action, and replies. The customer does not have to repeat anything.

Customer message

WhatsApp or web chat

Understand

Intent identified

Capture

Details recorded

Act

Approved action runs

Answer sent

Hand off

Only when needed

The front desk toolkit

One inbox. Less inbox work.

Lolo handles the repeat questions. Your team sees the requests that need a person.

AI inbox

Lolo handles routine WhatsApp and website chat questions while your team works from one shared inbox.

New booking

Lolo active

Delivery question

Handled by Lolo

Smart human handoff

Lolo knows when to stop and brings in the right teammate with context intact.

Lolo handed this conversation to Maria.

Customer data extraction

Lolo pulls names, dates, locations, products, and lead details out of each conversation.

2 scootersSep 10 to 13General Luna

Business actions

Connect your systems with HTTP actions so Lolo can look things up and get work done.

POST/availability200 OK

Team inbox

Manage WhatsApp and website chat with assignments, private notes, unread states, and clear ownership.

AI writing assistant

Clean up a draft, change its tone, or translate it. Undo any rewrite in one click.

yes we have available scooter

Yes, we have scooters available tomorrow.

Knowledge base

Train Lolo on approved business information and test answers before customers see them.

Knowledge gaps

When Lolo cannot answer with confidence, it logs the question instead of guessing.

Knowledge gap captured

"Do you deliver scooters to Dapa Port?"

Analytics

See what Lolo handled, where people stepped in, how fast you replied, and which actions failed.

Human + AI

A handoff. Without starting over.

Lolo handles routine requests. When a conversation needs your judgment, your team steps in with the full history and booking context.

Booking #SC-241

WhatsApp · Sample conversation

Lolo active

Can I change the dates on a booking I already paid for?

Lolo

I have your booking details. A teammate will need to review changes to a paid booking.

Lolo has identified a request that needs human judgment.

Sample analytics

See what Lolo handled, and what still needs work.

Check where people stepped in, which actions succeeded, and which answers are missing from the knowledge base.

AI resolution rate

Demo data

342 of 468 conversations handled without team intervention

Estimated time saved

0.0 hours

Sample estimate

Successful actions

186

Demo data

Human handoff

27%

First response

4 sec

Avg. resolution

3m 12s

Knowledge gaps

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