WhatsApp shared inbox

One WhatsApp number. One inbox for your whole team.

Give each teammate access without passing a phone around. Assign conversations, avoid duplicate replies, let Lolo handle approved questions, and step in with the full history when a customer needs a person.

Join early access See how it works

Connect through the WhatsApp Cloud API. Built for customer-initiated text conversations.

WhatsApp inbox

3 teammates online

Connected
Open conversations

Maya R.

Need two scooters next week

Ana

Joel D.

What time do you close?

Lolo

Sam P.

Can I change my booking?

Unassigned

Maya R.

WhatsApp · assigned to Ana

LA

Hi, do you have two scooters available from Sep 10 to 13?

Yes, two scooters are available. Would you like pickup or delivery?

Private note from Ana

Customer asked about a weekly rate. I will confirm the discount.

Reply as Ana...Send

Shared access without the guesswork

Your team should know who is replying before they press send.

The WhatsApp Business app can be enough for one person. Once several people share customer conversations, ownership and context become the harder problem.

One number, separate team accounts

Each teammate works from LoloDesk instead of sharing a phone, login, or browser session.

A clear owner for every reply

Assign conversations and see who is responsible before two people answer the same customer.

Context that stays with the thread

Keep private notes, captured details, and handoff reasons beside the customer conversation.

WhatsApp and web chat together

Handle both channels from the same workspace while keeping the source of every message clear.

One visible workflow

From incoming message to a clear owner and answer.

Every step stays in the same conversation, whether Lolo answers or a teammate takes over.

  1. 01

    A customer messages your number

    Their WhatsApp message appears in the shared inbox with the existing conversation history.

  2. 02

    Lolo handles approved questions

    Lolo can answer from your business information and collect useful details from the conversation.

  3. 03

    The right teammate takes over

    Assign the thread when a request needs judgment, an exception, or a person.

  4. 04

    The outcome stays visible

    The team can see the reply, ownership, notes, and customer details in one place.

AI with a clear handoff

Let Lolo answer the repeat questions. Keep people in charge of judgment.

Your team chooses what Lolo can use and when it should stop. A teammate sees the full thread when a request needs an exception, a decision, or a human reply.

Lolo can handle

  • Hours, prices, services, and policies you approve
  • Repeat questions from your business information
  • Names, dates, locations, and other useful details
  • Approved system checks when an action is connected

Your team handles

  • Discounts, exceptions, and judgment calls
  • Sensitive or unusual customer requests
  • Conversations where a customer asks for a person
  • The final reply after a handoff

Lolo does not need to invent an answer. If approved information is missing, the conversation can go to your team instead.

Getting connected

Bring your number, business information, and team.

The exact number setup depends on how you use WhatsApp today. We confirm the connection path before changing an active customer number.

Discuss your WhatsApp setup
  1. 01

    Connect the business number

    Use the supported Meta setup for your number and business account.

  2. 02

    Add approved information

    Provide the answers, policies, and services Lolo may use.

  3. 03

    Invite your teammates

    Give each person their own workspace access and define ownership.

  4. 04

    Test before customers use it

    Review answers and handoffs, then move the number into your live workflow.

Meta charges stay on your Meta account

LoloDesk does not add a per-message markup to Meta messaging charges.

Common questions

Before you connect your WhatsApp number.

Can several people use the same WhatsApp Business number?

Yes. LoloDesk gives teammates their own access to a shared inbox connected to one business number. They do not need to pass one phone around.

Will customers still message the same number?

Yes. Customers continue messaging your business number. Your team reads and answers those conversations inside LoloDesk.

Can a person take over from Lolo?

Yes. A teammate can enter the conversation when a customer needs judgment or asks for a person. The message history and captured details stay in the thread.

What can Lolo answer?

Lolo answers from business information your team approves, such as hours, prices, policies, services, and frequently asked questions. You control the information it can use.

Does LoloDesk support outbound WhatsApp campaigns?

This page covers customer-initiated text conversations and team replies. Any outbound or template-based messaging must follow Meta's requirements and the capabilities available in your LoloDesk account.

Does LoloDesk add a markup to Meta messaging charges?

No. Meta messaging charges remain on your connected Meta account. LoloDesk does not add a per-message markup to those charges.

Can I use my current WhatsApp number?

That depends on how the number is currently registered and connected. The LoloDesk team will confirm the right setup before you move an active customer number.

LoloDesk is coming soon

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